Money-Back Guarantee

At Splashes From The River, Inc., we offer our customers a 100% money-back guarantee and a full 3 months to examine our products. 

We're not fully satisfied until you are. If for any reason you aren't completely happy with a purchase, simply return it within 3 months of the invoice date and we'll gladly give you a complete and immediate refund of your full purchase price, no questions asked...that's our guarantee to you. 

We deliver this ironclad guarantee because we know we're putting our reputation on the line with every product we sell and our reputation is too important to compromise. The relationships we create with our customers are long term and very valuable to us. We want you to be so happy with our products and service that you will want to recommend us to your friends and family. That's when we know that we have served you well!

Please take the time to examine your order when it arrives. For your own protection, any damaged and/or missing items should be reported within seven days of receipt. If the damage appears to be due to mishandling by the shipping carrier, please retain the original packaging.

Items must be returned in saleable condition. "Saleable" means the item is in its original condition, with no scratches, marks, or blemishes on any part of the product including  any DVDs, videos, CDs , jewel cases and/or binders.  Determination of items “returned in saleable condition” is at the sole discretion of Splashes From The River, Inc. Refund requests for merchandise not returned in a saleable condition will only be given a refund for the parts of the product(s) that meet our saleable condition criteria, as outlined herein.

We are not responsible for damages resulting from shipping. We recommend you insure the package in case of theft, damage or loss by the shipping carrier.

No refund will be given for items that do not meet our Return Conditions. It should be noted that sales of any products purchased in video (instead of DVD) format are final, and are not covered by this money-back guarantee.